Frequently Asked Questions

We stock four grades. One-Trip (New) containers have made a single cargo voyage and look near-showroom. Cargo Worthy (CWO) units are certified structurally sound and suitable for export shipping. Wind & Water Tight (WWT) units are guaranteed sealed against the elements for storage. As-Is units are our most economical, sold in their current working condition. Every container ships under our 5-Point Condition Guarantee.

Standard steel containers run from 10ft, 20ft and 40ft up to 45ft, in both standard (8ft 6in) and high-cube (9ft 6in) heights. We also carry refrigerated (reefer), open-top, flat-rack and flat-pack units, plus container homes, offices and pools. If you need a size or configuration that is not listed, ask us — most are available on short lead times.

A high-cube container is one foot taller than a standard unit — 9ft 6in versus 8ft 6in exterior height — giving roughly 344 extra cubic feet of interior space. High-cubes are the popular choice for container homes, offices and any build where headroom or insulation depth matters.

For a clean, dent-free finish or a customer-facing build, choose One-Trip (New). For general storage, jobsite security or a budget project, a Cargo Worthy or Wind & Water Tight used container gives you the same steel strength at a lower price. Our team is happy to recommend a grade for your use case.

Delivery is free. We include tilt-bed freight across the continental United States on every container, so the price you see is the price delivered to your site.

Most orders arrive on a tilt-bed (roll-off) truck. The bed tilts to the ground and the container slides off as the truck pulls forward, setting it in place — no crane required. For tight-access sites or precise placement, we can arrange crane or forklift delivery for an additional fee. Let us know your access details when you order.

Most in-stock containers dispatch within 1 – 3 business days and arrive within 3 – 10 business days depending on the distance from our Raleigh, NC depot. Custom-modified units and reefers take longer; we confirm a firm timeline before your order is finalized.

For tilt-bed delivery of a 20ft container, allow roughly 60ft of straight, level clearance in line with the drop point plus room for the truck to maneuver; a 40ft container needs about 100ft. The ground should be firm and reasonably level. If access is limited, tell us in advance and we will plan crane placement instead.

A firm, level surface is all most containers need. Gravel pads, concrete piers or railroad ties under each corner casting keep the unit level, promote drainage and prevent settling. We recommend leveling within about 1 inch over the length of the container so doors swing and latch correctly.

It depends on your local jurisdiction. Many areas allow a container for temporary storage with no permit, while permanent placement, container homes and offices usually require zoning approval or a building permit. Always check with your city or county before delivery — we can supply spec sheets and drawings to support your application.

Yes. Our fabrication team adds personnel doors, roll-up doors, windows, HVAC, insulation, electrical packages, shelving, partitions and custom paint. We also build container homes, offices, workshops and pools. Send us your requirements and we will quote a turnkey build.

Yes. Every Wind & Water Tight, Cargo Worthy and One-Trip container is sealed against wind and rain, fitted with marine-grade lockboxes or secure locking bars, and covered by our 5-Point Condition Guarantee.

We accept direct bank transfer (ACH / wire), credit card (Visa, Mastercard, Amex), Zelle, Chime and Apple Pay. You pick your method at checkout and we email your invoice with the matching payment instructions. Financing is available on request.

Yes, financing is available on request for qualifying orders. Contact our sales team at sales@llcontainersllc.com or call +1 (984) 379-7257 and we will walk you through the options.

Absolutely. Our Raleigh, North Carolina depot welcomes visitors Monday to Friday, 8AM – 6PM, and Saturday 9AM – 2PM. Call ahead so we can have the grade you are interested in ready to inspect.

You have 30 days from the delivery date to request a return on a delivered, undamaged container that is still in the same condition and grade in which it was supplied. Email support@llcontainersllc.com within those 30 days for a Return Authorization (RA) number, then arrange collection within 14 days of the RA being issued. Returns are subject to a restocking fee of up to 25% plus return freight at your expense.

Yes. You can cancel for a full refund, including any deposit, as long as we have not yet dispatched the container or scheduled tilt-bed freight. Once freight is scheduled or the unit has left our depot, the deposit and any non-recoverable freight costs may be forfeited.

Units modified, cut, painted or fitted out after delivery; custom or made-to-order modular structures; As-Is graded units, which are sold without a condition guarantee; and containers placed into service or relocated from the delivery address. Damage found at delivery is handled separately — note it on the driver’s receipt before signing and email us within 24 hours.

Approved refunds are processed within 14 business days of the returned unit being received and inspected, or of an approved cancellation. Refunds go back to the original payment method in US Dollars, and your bank or card issuer may take a further 3 – 5 business days to post the credit.